Our After Sales Service has been carefully developed to provide a superior level of service and reliability.

Our customers benefit from our fundamental understanding of their plant, developed during the design and construction phase, and from a skilled service team with full expertise in all areas of power plant equipment operation and maintenance:  

Process
Process
MECHANICAL
MECHANICAL
ELECTRICAL
ELECTRICAL
AUTOMATION
AUTOMATION

EXERGY’s After Sales team is specifically trained and experienced about the technical characteristics of our ORC plants.
This allows for quick, effective and reliable in-house assistance for any issue.
 

The After Sales service offers 24/7 support through remote assistance tools and with on-site visits by experienced members of the Exergy maintenance team when required. Exergy’s after sales service support to our customers result in record availability, > 99% for all EXERGY’s plants under service contracts. 

FAST RESPONSE TIME <2 H
FAST RESPONSE TIME <2 H
1 DEDICATED SERVICE SUBSIDIARY IN TURKEY FOR QUICK LOCAL ASSISTANCE ON SITE
1 DEDICATED SERVICE SUBSIDIARY IN TURKEY FOR QUICK LOCAL ASSISTANCE ON SITE
WE ARE ALWAYS AVAILABLE FOR OUR CUSTOMERS
WE ARE ALWAYS AVAILABLE FOR OUR CUSTOMERS
APPROX. 27.000 HOURS OF REMOTE AND ON SITE ASSISTANCE/YEAR
APPROX. 27.000 HOURS OF REMOTE AND ON SITE ASSISTANCE/YEAR

The EXERGY service offering is valid from the start-up of the ORC module, and is additional to the plants warranty (WI), which is part of the machinery supply contract.

The advantage of EXERGY’s after sales maintenance program is to ensure longer running time of the plant and thus higher power production levels for the customer.

EXERGY offer three levels of After Sales Service:
 

  • 1. STANDARD MAINTENANCE (SM)


  • 2. PREDICTIVE MAINTENANCE (PM)


  • 3. WARRANTY of PLANT AVALABILITY (WoPA)


SERVICE INCLUSIONS

SM SM + PM SM + PM + WoPA
REMOTE ASSISTANCE (ONLINE & PHONE)
PLANT OPERATION MONTLY REPORT
UP TO 2 SERVICES PER YEAR BY EXERGY TECHNICIANS
MONITORING AND ANALISYS OF TURBINE & FEEDPUMP OPERATION
PREVENTIVE REPLACEMENT OF TURBINE AND FEEDPUMP WARE PARTS
CONTROL & MONITORING SYSTEM CHECKS
WARRANTY OF POWER PLANT AVAILABILITY
SUPPLY OF STRATEGIC SPARE PARTS
FAST INTERVENTION ON SITE IN CASE OF FAILURE (LOCAL SUPPORT)
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