Our After Sales Service has been carefully developed to provide a superior level of service and reliability.
Our After Sales Service has been carefully developed to provide a superior level of service and reliability.
Our customers benefit from our fundamental understanding of their plant, developed during the design and construction phase, and from a skilled service team with full expertise in all areas of power plant equipment operation and maintenance:
EXERGY’s After Sales team is specifically trained and experienced about the technical characteristics of our ORC plants.
This allows for quick, effective and reliable in-house assistance for any issue.
The After Sales service offers 24/7 support through remote assistance tools and with on-site visits by experienced members of the Exergy maintenance team when required. Exergy’s after sales service support to our customers result in record availability, > 99% for all EXERGY’s plants under service contracts.
The EXERGY service offering is valid from the start-up of the ORC module, and is additional to the plants warranty (WI), which is part of the machinery supply contract.
EXERGY offer three levels of After Sales Service:
SERVICE INCLUSIONS
| SM | SM + PM | SM + PM + WoPA | |
| REMOTE ASSISTANCE (ONLINE & PHONE) | |||
| PLANT OPERATION MONTLY REPORT | |||
| UP TO 2 SERVICES PER YEAR BY EXERGY TECHNICIANS | |||
| MONITORING AND ANALISYS OF TURBINE & FEEDPUMP OPERATION | |||
| PREVENTIVE REPLACEMENT OF TURBINE AND FEEDPUMP WARE PARTS | |||
| CONTROL & MONITORING SYSTEM CHECKS | |||
| WARRANTY OF POWER PLANT AVAILABILITY | |||
| SUPPLY OF STRATEGIC SPARE PARTS | |||
| FAST INTERVENTION ON SITE IN CASE OF FAILURE (LOCAL SUPPORT) |